Refund Policy
At Taurus Credit Management Co. LLC, we are committed to providing our clients with exceptional debt management services. We understand that circumstances can change, and we offer a clear refund policy to ensure our clients feel secure and supported in their decision to work with us.
1. Right to Cancel & Refund Policy
1.1 Initial Cancellation Period: Clients have the right to cancel their agreement with Taurus Credit Management Co. LLC within the first month of service. To initiate a cancellation, clients must provide written notice within 7 (seven) working days from the date of signing the Terms and Conditions (T&C). Upon cancellation under this clause, we will refund the initial fee or part payment made by the client, provided it has cleared through our bank account.
1.2 Cancellation Due to Increased Fees: Clients may cancel the agreement at any time if the total fees payable under the PDP increase beyond the estimated fees communicated at the commencement of the agreement. This right to cancellation is void if the increase in fees results from any misrepresentation by the client regarding their financial situation. In such cases, Taurus Credit Management Co. LLC reserves the right to retain the initial fee.
1.3 Cancellation for Any Reason: Beyond the specific circumstances mentioned above, clients may terminate their agreement at any time by providing two weeks’ prior written notice. This option is available regardless of whether the client believes Taurus Credit Management Co. LLC may have breached its obligations under the agreement. Upon such cancellation, we will refund any monthly payment not yet issued to creditors, minus our monthly fee.
2. Process for Requesting a Refund
To request a refund, clients must:
- Submit a written notice of cancellation, specifying the reason for cancellation and any relevant documentation to support their request.
- Ensure their request complies with the timelines and conditions outlined in sections 1.1 to 1.4 of this policy.
3. Refund Processing
Upon receiving a cancellation notice, Taurus Credit Management Co. LLC will:
- Review the request to ensure compliance with our refund policy.
- Process eligible refunds within 30 days of receiving the cancellation notice, subject to the deductions specified in this policy.
- Issue refunds through the original payment method used by the client, unless otherwise agreed upon.
4. Contact Information
For questions or requests related to cancellations and refunds, clients may contact Taurus Credit Management Co. LLC at customercare@tauruscreditmanagement.ae.
This policy is designed to be fair and transparent, reflecting our commitment to client satisfaction and trust.